RETURNS POLICY

Effective Date: March 2025

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At West Coast Boat Works, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied with your order, please review our return policy below.

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By making a purchase from our website, you agree to the terms of this Return Policy.

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1. Return Eligibility

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We accept returns for most products under the following conditions:

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• Timeframe: You may return items within 7 days of receiving your order.

• Condition: Items must be returned in their original, unused, and undamaged condition. This includes the original packaging, tags, and labels.

• Exclusions: Some items are non-returnable. These may include:

  • Custom-made or personalized items.

  • Gift cards.

  • Perishable goods (such as food, flowers, etc.).

  • Items marked as final sale.

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2. How to Return an Item

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To initiate a return, follow these steps:

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1. Contact Us: Reach out to our customer service team at [Admin@wcboatworks.com.au] or 6205 4809 to request a return authorization and receive instructions on how to return your item.
    

2. Prepare Your Return: Pack the item securely in its original packaging. Include any accessories, documentation, or parts that came with the product.
    

3. Return Shipping: Ship the item back to us at the provided address. You are responsible for return shipping costs unless the item is defective or we made an error in your order. We recommend using a trackable shipping service to ensure the item is safely returned.
   
   Return Address:
   [3, 12 Attwell St, Landsdale W.A 6065]
    

 

3. Refunds and Exchanges

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• Refunds: Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method within [3-5] business days. Please note that shipping costs are non-refundable, except in cases where we made an error with your order.
   

• Exchanges: If you would like to exchange an item for a different size, color, or product, please contact us to initiate the exchange process. If the new item costs more, you will be asked to pay the difference. If the new item costs less, we will issue a refund for the difference.
   

 

4. Damaged or Defective Items

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If you receive a damaged or defective item, please contact us immediately at [Your Contact Email] or [Your Contact Phone Number]. We may request photos of the damage or defect to process your return. We will cover the return shipping costs and provide you with a replacement or full refund, depending on your preference and product availability.

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5. Non-Returnable Items

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Please note that some items cannot be returned for the following reasons:

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• Custom or personalized products.

• Products that have been opened or used.

• Digital downloads or software.

• Gift cards and similar products.

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6. Cancellations

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If you need to cancel an order, please contact us as soon as possible. If the order has already been processed or shipped, we will be unable to cancel it. In that case, you will need to return the item according to the procedure outlined above.
 

 

7. Contact Us

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If you have any questions or need assistance with a return, feel free to contact us:

West Coast Boat Works
3/12 Attwell St, Landsdale WA 6065
info@wcboatworks.com.au
08 6205 4809